Meritain Health
Reviews and Complaints
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Verified Reviewer |
Allison Park, Pennsylvania
Registering for Meritain online Provider Portal
I am trying to register for Meritain Med Necessity online. I submit Prior Authorizations for Physical offices.
I am not able to retrieve my past online user ID and password.
Tried to register online but keep receiving a message information entered incorrect. How can I correct this and register for online prior authorization submissions?
Nashville, Tennessee
Worst company i've ever worked with
I'm cancelling my plan, this is by far the worst insurance company I have ever worked with. They are extremely incompetent
User's recommendation: Don't use them
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Verified ReviewerHORRIBLE. Worst company I’ve ever dealt with!
I want to bash my head in. This is the worst insurance company Ive ever dealt with.
They are completely incompetent. Ive had so many doctors complaining they cant get claims through, multiple faxes and phone calls never being responded to and thats just the tip of the iceberg! They keep denying services I need. They are so unresponsive and give different information constantly.
I honest to God have no idea how they are still in operation. Ive never had this many issues with any company in my life.
Literally, considering changing jobs because the insurance is that bad. Run!
Preferred solution: Better care! Like actually just be a functioning company that returns calls and gets their faxes properly.
User's recommendation: No. Never.
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Verified Reviewer |
Wilmington, Delaware
Provider portal
I am just trying to create a web portal, but having some issues. Is there anyone who can assist me? Also, we are unable to get any EOB from your side.
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Verified ReviewerHorrible customer service...even when they make a big mistake
Meritain's Provider Services team incorrectly quoted my coverage to my provider three times. I then called Meritain and was able to confirm my correct coverage with them, however instead of apologizing for the many hours of my time that their errors wasted, the representative I spoke with (Andy M) told me that I shouldn't be calling them since my plan uses an intermediary (Accolade) for member support.
I can't even believe his audacity, given I wouldn't have ever called them if they hadn't misquoted my coverage to my provider, thus resulting in an incorrect estimate of my costs for the procedure.
He went on to basically berate me by saying "it's just an estimate, and I'm sure you still need the procedure regardless of cost" which seems highly inappropriate. The funny thing is that I did initially call Accolade, and they immediately confirmed my correct coverage, however my provider had to rely on the incorrect information being provided by Meritain given they are the payer.
- Misquoted coverage
- Wasting my time
- Poor customer service
Preferred solution: Apology
User's recommendation: Avoid - They don't even understand their own coverage docs
WORST INSURANCE EVER HAD IN MY 37 YEARS OF WORKING
Worst insurance company ever had. Premiums are the highest ever had to pay, and the benefits are absolutely worthless.
Expect to pay more for all medical services, and have nearly nothing covered. TheiD customer service is also terrible, and basically no help at all. Because they usually do not know the answers to any of your questions. Or give you wrong information all together.
The company I work for was bought out by STELLAR HEALTH CARE.. Which only provides this insurance. I am sure because it is the cheapest insurance they can give. I only wish that I could go back to United Health Care, as before.
Meritain is so discouraging to use & you get billed for everything. Despite paying for a higher level insurance plan.
Ugh, its just the worst!! Avoid it if you have any other options!!
- Everythin
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Verified Reviewer |
Akron, Ohio
Nothing but problems since switching insurance companies in the beginning of the year.
We've had nothing but problems with this insurance company from the beginning. From getting preauthorization for surgery, medications and now IV infusions, we've had nothing but problems.
I'm scheduled for an infusion tomorrow, which has now been canceled, due to not having recent labs. I had these labs drawn in July. Now, I have to wait even longer, for treatment, that I so desperately need.
We've also had issues with financials. We have met our deductible, early on, but it seems not one person can give us correct information.
User's recommendation: Not recommended
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Verified Reviewer |
Columbus, Ohio
Nothing but problems since we've switched insurance companies in the beginning of the year.
After a major surgery and the cost of an expensive medication, our deductible has been met. Apparently, not one person can give my husband an answer as to why the numbers change.
I've now been denied an important infusion I've been desperately needing for months.
Finding out the day before, one, I owe out of pocket and two, I need recent labs, which I just had a month ago. I feel badly for anyone who has this as their insurance company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThis insurance sucks! To have to argue over a medication or a shot for someone with stage 3 terminal cancer is absolute *** Greedy *** *** bastards:
My husband has a very low WBC count and RBC due to chemotherapy. The doctor wants to give him a shot to help.
We have been arguing for hours with these idiots to get the shot. In addition, we had to fight for pain meds.
Then the doctor admitted him for dehydration and meritain didn't think they should have to pay the bill. You people are nothing but *** maggots
- Waste your time and not pay claims
Preferred solution: I would like this so called insurance company to be held accountable able for their shady business practices.
User's recommendation: Stay away'
Tampa, Florida
Worst company ever !!! Most expensive for absolute worst services. Constantly rejecting medication refills as well as last minute rejecting my husbands necessary surgery the afternoon prior.
I would rate this company 0 if able. We never had issues with our Aetna policy prior to this joke of a company taking on with my husbands company.
Middlesex, New Jersey
Meritain paid my provider for a service I paid for in full. I have used the same provider for years and the check always was issued to me. I have waited since June 3 for the situation to be recitified
Meritain paid my provider for a service I paid for in full. I have used the same provider for years and the check always was issued to me. I have waited since June 3 for the situation to be recitified.
- Idk
- Horrible customer service and website
Preferred solution: The claim to be processed correctly and the check be sent to me instead of the provider. Meritain sent it incorrectly to him twice already and told me that I was responsible to get the money from him.
User's recommendation: Keep track of your bills and EOBS
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Verified Reviewer |
Rahway, New Jersey
Received a check but no remittance with it check number 26068**** amount $3,528.91
I have tried 5 numbers now and wasted 2 hours trying to get a live person at Meritan so I am hoping this email or message finds someone.
You really need to do better with your multiple phone numbers
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Verified ReviewerReset password
I need to reset my password and the reset option is not working
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- 000
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Verified Reviewer |
Ashburn, Virginia
Medical claims
Hello I recently received a letter from the doctors office stating that the office needs more information in order for the claim to be placed. I called meritain and checked the claim and it states I need more information for the claim to go through. What do I need to do?
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Verified ReviewerBusted Website, incompetent Customer Service, Wasted my time, Issue never resolved
Meritain will not send your GroupID or Member Number via mail or email so you have to call them. Meritain's website sucks and nullifies your account frequently.
The only way to fix it is to have them reset the Registration (done this several times). The *** at the Customer Service number, 3 so far today, are too GD stupid to follow instructions and reset the GD account Registration. I can't view activity related to my account (they don't want you to be able to see it). This company sucks.
You get to sit on hold for 20+ minutes then they *** up the fix because they are idiots. If you are going to take a job you need to check if Meritain (Aetna parent) is the health insurance, and if it is, do not take the job. I'm a contractor and will be ditching this contract soon all because Meritain sucks. There is a massive cost associated with hiring recruiters, doing onboarding and provisioning, and setup issues at the client-site.
So, all because of Meritain, my current client, contract provider, and new gig are going to eat big expenses (wasted money, unnecessary expenses). Meritain has wasted about $800 of my client's time and money having me deal with the idiots in their customer service department. Do what you can to help bankrupt Meritain.
DO NOT USE THIS COMPANY AS INSURANCE PROVIDER. Meritain should not be allowed to do business in the State of Texas.
- Waste of your time and money
Preferred solution: Revoke Meritain's license to do business in the USA
User's recommendation: Bad mouth, boycott, and bankrupt Meritain
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If your provider was paid twice, the provider should give you a refund.