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Contact Meritain Health Customer Service

How to Reach a Person at Meritain Health

Verified Contact Information

Toll-Free Number:

  • 1-800-925-2272
    Member Services
Call Now

Customer Service:

  • 1-888-324-5789
    Member Services
  • 1-800-566-9311
    Provider Services

Customer Service:

servicehelp@meritain.com
accessibilityservices@meritain.com
service@meritain.com
Member Services
Send Message

Meritain Health Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Meritain Health Phone Number
1 (800) 925-2272
Average Calls duration
4 minutes
Most Popular Meritain Health Email Address
servicehelp@meritain.com
Issue Resolution Rate
Low (12% reported full resolution)
Meritain Health Customer Service Rating
5 out of 5
Overall Customer Sentiment
Mostly satisfied
View full overview

How to Contact Meritain Health Customer Service?

The hotline for Meritain Health customer service is (800) 566-9311. Anyone in the United States can use this number to talk to a representative in necessary situations. Dialing these digits provides direct access to a conversation with a liaison specializing in health coverage, claims processing, remittances, or account oversight. The client service unit is available daily from 7:00 AM to 8:00 PM Central Time. Operating within this time frame every day ensures support during conventional waking hours throughout the United States.

To contact Meritain Health assistance via their website, start by visiting www.meritain.com. A "Contact Us" menu option is positioned at the homepage's pinnacle. Opting for this reveals a dropdown menu where customers can navigate to the "Customer Service" link. This selection directs them to a page featuring the phone number, mailing address, and an online form for lodging support requests. Meritain Health website endeavors to address form submissions within 1-2 business days. For prompt assistance with immediate matters during regular business hours, it's advisable to utilize the toll-free number.

The principal address for Meritain Health headquarters is 9201 Watson Rd, St. Louis, MO 63126. This specific street location proves helpful when contacting Meritain Health in a written format through postal mail. Instances where customers might need to dispatch paperwork, remittances, or letters, can make use of this address. By upholding a tangible office, Meritain Health can systematically handle written interactions with customers, enhancing its ability to cater to the diverse requirements of health insurance members spanning different areas.

The customer assistance division at Meritain Health contact functions daily from 7:00 AM to 8:00 PM Central Time, offering accessible aid to all customers, irrespective of their time zone. Within this timeframe, customers may dial the provided toll-free number or post inquiries on the website to receive prompt attention from a live agent. The provision of service during regular business hours guarantees that Meritain Health clients enjoy unfailing access to help from committed customer service representatives.

PissedConsumer Club

Contact Information

Meritain Health Website:

Meritain Health Help Center:

Corporate Office Address:

Meritain Health, Inc.
300 Corporate Pkwy
Buffalo, New York 14226
United States

How Customers Rate Meritain Health Support?

5.0 / 5
Good

Based on 187 calls to Meritain Health customer support through PissedConsumer.com and 1 survey response.

Total Calls
187
Avg Call Duration
04:07
Issues Resolved
12%

Why Customers Call Meritain Health?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 24%
  • Request for Information 22%
  • Product/ Service 15%
  • Account 11%
  • Cards 10%
  • Payments and Charges 7%
  • Activation/ Cancellation 2%
  • Shipping and Delivery 2%
  • Staff 2%
  • Claims & Legal Issues 2%
  • Return/ Replace <1%
  • Employment <1%

Customer Inquiries & Issues

24%
  • "Removal of coverage showing on Medicare info"
  • "Problemas en la aseguranza"
  • "Friend injured who has this healthcare"

Request for Information

22%
  • "I need help"
  • "New benefits information"
  • "New benefit information"

Product/ Service

15%
  • "Health Insurance"
  • "Insurance cancellation"
  • "Need new policy number"

Account

11%
  • "I need a member ID number for my vision plan"
  • "Benefits not active"
  • "To access my health insurance account"

Cards

10%
  • "Virtual card payment"
  • "I'd card information"
  • "Need new insurrance cards"

Payments and Charges

7%
  • "Payments"
  • "cVS is for the first time charging me $20.00 for prescriptions and it is supposed to be $10.00"
  • "Id number and billing"

Activation/ Cancellation

2%
  • "Canceling insurance"
  • "To cancel a check that was for a provider"

Shipping and Delivery

2%
  • "I have not received my card yet and I'm trying to get my information so I can use my insurance"
  • "Never received xard"
  • "Branch Location"

Staff

2%
  • "Horrible service"
  • "Covered services"

Claims & Legal Issues

2%
  • "Claims"

Return/ Replace

<1%
  • "Changing insurance"

Employment

<1%
  • "I need benefits information. I just recently enrolled through my employer"

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